Shipping policy
配送について
・ご注文は日本国内より発送いたします
・通常、ご入金確認後2〜5営業日以内に発送いたします
海外発送について
・海外発送に対応しております
・EMS（国際スピード郵便）にて発送いたします
・お届けまで通常5〜10日程度かかります（地域や配送状況により変動します）
・通関や現地配送の状況により、遅延が発生する場合があります
関税・輸入税について
・関税、輸入税、その他手数料はお客様のご負担となります
返品・交換について
・お客様都合による返品・交換・キャンセルはお受けしておりません
・海外注文については、ご注文確定後のキャンセルは一切お受けしておりません
・海外注文については、不良品・誤配送を除き、返品・交換はお受けしておりません
不良品・誤配送について
・万が一、不良・破損・誤配送があった場合は、商品到着後7日以内にご連絡ください
・確認の上、交換または返金にて対応いたします
返送・再発送について
・受取拒否、不在、通関手続き未対応等により商品が返送された場合、再発送費用はお客様のご負担となります
Shipping
All orders are shipped from Japan.
Orders are typically dispatched within 2–5 business days after payment confirmation.
International Shipping
International shipping is available.
Orders are shipped via EMS (Express Mail Service).
Delivery typically takes approximately 5–10 days, depending on the destination and shipping conditions.
Delays may occur due to customs clearance or local postal services.
Customs & Duties
Customers are responsible for any customs duties, import taxes, and additional fees imposed by the destination country.
Returns & Cancellations
Returns, exchanges, and cancellations due to customer preference are not accepted.
For international orders, cancellations are not accepted under any circumstances once the order has been placed.
We do not accept returns or exchanges for international orders unless the item is defective or incorrect.
Defective or Incorrect Items
If you receive a defective, damaged, or incorrect item, please contact us within 7 days of delivery.
We will review the case and offer a replacement or refund if applicable.
Return & Reshipping
If a package is returned due to refusal, absence, or failure to complete customs procedures, reshipping costs will be borne by the customer.
FAQ
Do you ship internationally?
Yes. We ship worldwide from Japan using EMS (Express Mail Service).
How long does shipping take?
Delivery typically takes 5–10 days. Delays may occur due to customs or local postal services.
Will I have to pay customs duties?
Yes. Any customs duties, import taxes, or additional fees are the responsibility of the customer.
Can I cancel my order?
For international orders, cancellations are not accepted once the order has been placed.
Can I return an item?
We do not accept returns or exchanges for international orders unless the item is defective or incorrect.
Are there variations in the products?
Each piece is handcrafted in Japan. Natural variations in texture, color, and marks are part of the material’s character.